A/ Contents / information
NATIXIS Pfandbriefbank AG constantly strives to keep the content of its website as up to date, complete and correct as possible. All content is checked upon its initial uploading and subsequently carefully checked at more or less regular intervals. Despite this care taken, some information may no longer be valid. A liability or guarantee for the timeliness, completeness and correctness of the information provided can therefore not be assumed. In addition, NATIXIS Pfandbriefbank AG retains the right to make changes or amendments to the information provided at any time. Moreover, the content provided on this website does not include any recommendations, advice (in particular no investment advice pursuant to the German Securities Trading Act, Wertpapierhandelsgesetz), or offers for any products or any services and reflects only the views and opinions of NATIXIS Pfandbriefbank AG or its legal representatives.
B/ External links
Links to third-party websites, including those of other Group companies, which are not subject to the control of NATIXIS Pfandbriefbank AG are offered without guarantee. NATIXIS Pfandbriefbank AG does not assume any responsibility for the availability or the content of these websites nor does it assume any liability for damages, regardless of whether material or immaterial, or breaches that result from the use, regardless of which kind, of these websites and their content.
C/ Copyright and identification rights
The content and structure of the NATIXIS Pfandbriefbank AG website are protected by copyright law and by other legal requirements. The reproduction, transfer or other use of the information or data, especially the use of texts, portions of text or picture material, requires the prior written consent of NATIXIS Pfandbriefbank AG.
D/ Additional limitations of liability / compliance
NATIXIS Pfandbriefbank AG does not assume any liability for the fact that the website’s content can be accessed from any location, or that the transactions, products, securities or services depicted and offered thereon are legally available and have been approved for sale and use in all jurisdictions. Furthermore, NATIXIS Pfandbriefbank AG does not assume any liability for the suitability of its products and services for all investors or business partners.
Each visitor to this website must comply with all applicable laws, provisions, by-laws and similar national or international requirements that pertain to the location or region from where the content and information of this website is being accessed.
E/ Applicable law
This legal notice is subject to German law and should be, insofar as legally permissible, interpreted in accordance with the laws of the Federal Republic of Germany.
F/ Severability Clause
If, at any point of time, a provision or a part of a provision of this legal notice becomes unlawful, invalid or unenforceable under the laws of any jurisdiction, the validity or enforceability of the remaining provisions in that or any other jurisdiction shall not as far as legally permissible be affected.
Publication pursuant to sect. 11 para. 14 d) regulation (EU) no. 648/2012 (European Market Infrastructure Regulation) in conjunction with sect. 20 Delegated regulation (EU) no. 149/2013
Information on the exemption of group-internal transactions from the securing obligations under the European Market Infrastructure Regulation
According to the European Market Infrastructure Regulation ("EMIR"), selected counterparties must secure OTC derivative contracts that are not processed through a central counterparty. EMIR offers the option of having group-internal transactions exempted from this security obligation. If such exemption is applied for and granted by the supervisory authorities, there is an obligation of publishing certain information on the exemption of group-internal transactions purs. to sect. 11 para. 14 d) EMIR in conjunction with sect. 20 Delegated regulation (EU) no. 149/2013.
2/ Legal counterparties
This document refers to group-internal transactions between the two following counterparties:
NATIXIS S. A.
30, avenue Pierre Mendès-France
NATIXIS Pfandbriefbank AG
Im Trutz Frankfurt 55
D-60322 Frankfurt am Main
3/ Relationship between the counterparties
NATIXIS Pfandbriefbank AG is a full subsidiary of NATIXIS S. A. Further details on the group structure and relationship between NATIXIS Pfandbriefbank AG and NATIXIS S. A. can be taken from the current business report of NATIXIS Pfandbriefbank AG.
4/ Scope of exemption
Exemption refers to the following transactions
a) Interest derivatives
b) limited to forwards and swaps
c) limited to OTC derivative contracts with a nominal and processing currency in EUR
d) limited to OTC derivative contracts processed by cash compensation
e) limited to OTC derivative contracts with a maximum tenor of 10 years
f) limited to OTC derivative contracts up to a nominal gross volume of EUR 1,250 million per year.
( a.) to f.) together the "group-internal transactions" )
The group-internal transactions are entirely exempt from the securing obligations.
5/ Total nominal amount of affected OTC derivatives contracts
Exemption of the securing obligations for group-internal transactions comprises a planned total nominal amount of EUR 1,250 million per year. Please note that this is only an estimate of the gross nominal volume per year expected in future and that the value named can be undercut or exceeded.
NATIXIS Pfandbriefbank AG has established guidelines governing the management of complaints in order to ensure that these are dealt with quickly and transparently. We take any criticism we receive from you very seriously and use it as a basis for the continuous optimisation of our services, if neccessary by way of the implementation of suitable measures.
Dealing with complaints
(1) All natural persons and legal entities impacted by the activities of NATIXIS Pfandbriefbank AG may lodge complaints.
(2) The Complaints Office of Natixis Pfandbriefbank AG is responsible for the handling of complaints. Compliants can be lodged to the Office in electronic form as well as in written or verbal form. We ask you to submit your complaints to:
Your known contact person at NATIXIS Pfandbriefbank AG or
- by email to npb-Beschwerde@natixis.com
- by post to
NATIXIS Pfandbriefbank AG
Im Trutz Frankfurt 55
60322 Frankfurt am Main
(3) In order to process your compliant, we require the following details.
- Your contact details (company, contact person, telephone number, email)
- Conduct, product or service related to your complaint
- Description of the complaint
- Formulation of your concern and/or description of what should be addressed by the complaint (e.g. troubleshooting, improvement of service etc).
- If applicable, documents which aid in understanding the incident
(4) We will deal with your complaint individually and in a timely manner. We will confirm its receipt by email within 5 banking days (should we have your email address) or within seven banking days by post. Our confirmation will include details about the contact partner handling your complaint as well as the anticipated time to deal with it. We will try to address your complaint within approximately 20 banking days following its receipt.
Should we need more time to research your concern, we will inform you of the reason for the delay as well as the anticipated processing time.
(5) Our aim is to find a fair solution based on our investigations. Should we not be able to pursue your complaint, we will give you the reasons for this.
Should you, however, not receive a satisfactory response from us, you may contact the following body:
Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)
Graurheindorfer Str. 108, 53117 Bonn, Tel.: +49 (0) 228 4108-0, Fax: +49 (0) 228 4108-1550, E-Mail: poststelle(at)bafin.de.
Details can be found on their homepage at www.bafin.de.
Furthermore, you are or course free to take legal action
- The processing of complaints is free of charge
- The above guidelines will be regularly reviewed